SPEED TEST INTERNET CONNECTION HOW TO
SPEED TEST INTERNET CONNECTION MANUALS
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It’s not always your internet connection that’s causing the slowdowns, it could be one or more of your devices. High latency causes your internet to feel sluggish and is particularly frustrating with highly time-sensitive activities like gaming and video calls. You can avoid exceeding your data cap by keeping track of your data usage or by purchasing more data. When you go over your limit, your ISP may slow your connection. Many internet providers limit how much data you can use per month. You can fix it by extending your Wi-Fi range, choosing a better spot for your router, or adjusting your router’s settings. You experience a weak Wi-Fi signal when you’re too far from your router, when the signal is forced to pass through obstructive materials, or when other Wi-Fi networks and electronic devices introduce interference. Provider networks can get overloaded the same way your home network can: too much traffic and not enough bandwidth.

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To fix it, you can either lower your internet usage or upgrade to a faster plan. This should always be your first step.Ĭongestion happens when you overload your internet connection with more traffic than it can handle. You need to restart your modem and routerĮquipment restarts are hands down the most effective internet troubleshooting solution. Here are the most common reasons for a slow internet connection:ġ.

Click on an issue to auto-scroll to the solution. Enter your postcode below to see deals in your area, or check our pick of the best broadband deals.We provide more detail on each of these potential internet slowdown causes further down the page. It's always worth checking to see what broadband deals are on offer from other providers, especially if you're out of contract and could stand to make significant savings.

SPEED TEST INTERNET CONNECTION HOW TO

If you're not happy with your ISP's response, follow our guide on how to complain about your broadband speed. If your speed drops below this, your provider must improve it within a month – if it can't, it must allow you to exit your contract penalty-free.

SPEED TEST INTERNET CONNECTION CODE

If your broadband contract started after March 2019 and you're with one of the providers that has signed Ofcom’s voluntary code of practice (BT, EE, Plusnet, TalkTalk, Utility Warehouse, Virgin Media and Zen Internet), your provider must give you a minimum guaranteed speed when you take out a new contract. Start by providing evidence of your internet speeds – it's a good idea to keep a diary of interruptions and to regularly use the speed checker tool to build up a true picture of your service. We suggest calling your internet service provider (ISP) as a first step to see what it can do. However, if you've done everything you can to speed up your connection and you're still getting a lower speed than you were promised, your broadband provider may be in breach of contract. If your speeds are significantly less than you expected, there are steps you can take to improve things – get started by checking our advice on Speed up slow broadband.

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Tech tips you can trust – get our free Tech newsletter for advice, news, deals and stuff the manuals don’t tell you What you can do if your broadband speeds are slow The results also only show the speeds you're getting on the device you're using for the test – the speed your provider is delivering to your home may be higher, especially if you're performing the test wirelessly at some distance from your router. To build an accurate picture, we would suggest you run several tests during a single week, in peak use time (between 8pm and 10pm) and during off-peak times. However, if you use your broadband connection for video calls or online gaming, keep an eye on the upload rate, too, as it's essential for both.

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The upload speed shows the rate that data is transferred from your device to the internet – how quick it is to upload a photo or document to an email, for example.ĭownload speeds are usually of more interest, as most tasks require you to download information, for example searching online for information.

The download speed shows the rate at which data is transferred from the internet to your device – how quick it is to access a newspaper article online or stream music, for example.

This is needed for applications where timing is everything, such as interactive video games. More responsive connections are those with a low number of ms (meaning they take less time to respond).

Response time is measured in milliseconds (ms) and shows how quickly you get a response after you've sent out a request.

The tool measures the response time – also known as latency – of your broadband connection, as well as your download and upload speeds. What do the broadband speed test results show?

Speed test internet connection